Have a question or concern? Don't hesitate to reach out to us. We're here to help!

Your satisfaction is our top priority. That’s why we’ve made it easy for you to get in touch with us whenever you need help or have a question. Our goal is to ensure that your experience with Fansoria is nothing short of exceptional.

We believe that communication is key to building strong relationships with our customers. That’s why we offer multiple channels for you to reach out to us.

Before you get in touch with us, we kindly ask that you take a look at our FAQ section. It’s possible that your question has already been answered there. We have put a lot of effort into creating a comprehensive FAQ section that covers a wide range of topics related to our products and services.

However, if you have gone through the FAQ section and have not found a solution to your issue, don’t worry. We have a dedicated team of customer support representatives who are ready to assist you through our live chat feature. Our live chat is available during business hours, and our team will do their best to provide you with prompt and helpful assistance.

In the unlikely event that you still haven’t found a satisfactory answer to your question, you can always send us an email. We are committed to responding to all emails within 24 hours of receipt, and our team will work tirelessly to provide you with a helpful and detailed response.

If you feel that your question or concern is more complex, we encourage you to give us a call. Our phone lines are open during business hours, and our team will be happy to assist you in any way we can.

Finally, if you prefer face-to-face communication, you are welcome to visit us in person. Our team will be happy to meet with you, discuss your concerns, and provide you with personalized assistance.

We believe that by offering multiple channels of communication, we can provide you with the best possible customer service. So don’t hesitate to reach out to us if you have any questions or concerns. We are here to help!

How do I place an order on your website?
  1. Choose a product from our website that you would like to purchase.
  2. Click on the product to view the product details and pricing.
  3. If you are satisfied with the product, copy the username or link in the product.
  4. Click on the “Place Order” button located on the product page.
  5. On the order form, paste the username or link of the product in the appropriate field.
  6. Enter your first and last name, email address, and shipping address in the appropriate fields.
  7. Choose a payment method that you would like to use for your purchase. We accept credit cards, PayPal, and other secure payment methods.
  8. Review your order to ensure that all the information is correct, and then click on the “Submit Order” button to complete your purchase.
  9. You will receive an email confirmation with your order details and payment information.

 

If you have any questions or concerns during the ordering process, please don’t hesitate to contact our customer support team for assistance. We are always happy to help you with any questions you may have.

What payment methods do you accept?
  1. Credit card: We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. When you choose to pay by credit card, you will be prompted to enter your card information during the checkout process. This payment method is secure and convenient for most customers.

  2. Sofort Überweisung: Sofort Überweisung is a popular payment method in Germany and Austria that allows customers to make secure online transfers from their bank account. This payment method is fast, convenient, and widely accepted in Europe.

  3. Apple Pay: Apple Pay is a mobile payment and digital wallet service that allows customers to pay for purchases using their Apple devices. This payment method is secure, easy to use, and widely accepted at many online and offline retailers.

  4. Google Pay: Google Pay is a mobile payment and digital wallet service that allows customers to pay for purchases using their Google account. This payment method is secure, convenient, and widely accepted at many online and offline retailers.

  5. Coinbase and crypto payments: We accept payments in various cryptocurrencies through Coinbase, a popular digital currency exchange. This payment method is secure, fast, and allows customers to use their preferred digital currency to pay for their purchases.

  6. Klarna: Klarna is a payment method that allows customers to make purchases now and pay later in installments. This payment method is convenient for customers who prefer to spread their payments over time and is available in many countries.

  7. Giropay: Giropay is a popular payment method in Germany that allows customers to make online bank transfers. This payment method is secure, fast, and widely accepted in Germany.

  8. Alipay and WeChat Pay: Alipay and WeChat Pay are popular mobile payment and digital wallet services in China. These payment methods are widely accepted by Chinese customers and are convenient for customers who prefer to use their mobile devices to pay for their purchases.

We understand that every customer has unique payment preferences, which is why we offer a wide range of payment methods to choose from. If you have any questions or concerns about our payment options, please don’t hesitate to contact our customer support team for assistance.

Is it safe to enter my credit card information on your website?

Yes, it is completely safe to enter your credit card information on our website. We take the security of our customers’ personal and financial information very seriously, and we use advanced encryption and security measures to protect your data.

When you enter your credit card information on our website, your data is transmitted using Secure Sockets Layer (SSL) encryption, which is the same level of security used by banks and financial institutions. SSL encryption ensures that your data is fully encrypted and cannot be intercepted or accessed by unauthorized parties.

In addition to SSL encryption, we also use a number of other security measures to protect your data, including firewalls, intrusion detection systems, and 24/7 monitoring of our systems. We also regularly review and update our security practices to ensure that we are always using the latest and most effective security technologies.

We also adhere to strict industry standards for data security, including Payment Card Industry Data Security Standards (PCI DSS) compliance. This means that we follow a set of rigorous security requirements to protect your credit card information, including regular vulnerability scans, access controls, and network security measures.

In summary, you can be confident that your credit card information is completely safe when you enter it on our website. We take security very seriously and use the latest and most effective security technologies to protect your data. If you have any further questions or concerns about the security of our website, please don’t hesitate to contact our customer support team for assistance.

Can I change or cancel my order after it has been placed?

Due to the nature of our digital products and services, we cannot offer cancellations or refunds after an order has been placed. Once we receive your order, we immediately begin processing it, which includes contacting the real user to provide the likes, followers, views, or other services that you have purchased. As a result, it is not legally possible to cancel or refund digital goods or services that have already been provided.

We understand that circumstances may arise where you may want to change or cancel your order, but unfortunately, we cannot accommodate these requests once an order has been placed. However, if you have any issues with the quality or delivery of our services, we encourage you to contact our customer support team right away so we can address the issue and ensure that you are satisfied with your purchase.

It is important to note that when you place an order with us, you are agreeing to our terms and conditions, which include our policy on cancellations and refunds. We encourage all customers to carefully review our terms and conditions before placing an order to ensure that you fully understand our policies.

We take pride in providing high-quality digital services to our customers, and we are committed to ensuring that every order is processed quickly and efficiently. If you have any further questions or concerns about our cancellation and refund policy, please don’t hesitate to contact our customer support team for assistance.

How long does it take for my order to be processed?

We pride ourselves on providing prompt and efficient service to our customers, and in most cases, our digital services are delivered within just a few seconds of placing an order. However, there may be times when we experience a high volume of orders, or when there are no active users available to provide the likes, followers, views, or other services that you have purchased.

In these cases, it may take up to 24 hours for your order to be processed and delivered. Rest assured that we work diligently to ensure that every order is fulfilled as quickly as possible, and we strive to keep our delivery times as short as possible.

If you are concerned about the status of your order or if it has been more than 24 hours since you placed your order, please don’t hesitate to contact our customer support team for assistance. We are always happy to provide updates on the status of your order and ensure that you receive the digital services that you have purchased in a timely manner.

We understand that time is of the essence when it comes to digital marketing, and we do our best to deliver our services as quickly and efficiently as possible. Thank you for choosing our digital services, and we appreciate your patience and understanding as we work to deliver the high-quality services you deserve.

What is your return policy?

Unfortunately, we cannot accept returns or offer refunds for digital goods or services. Once an order has been placed and the digital goods or services have been delivered, it is not legally possible to cancel or refund the transaction.

Digital goods and services are unique in that they can be delivered instantly and cannot be returned in the same way that physical goods can. This is because once the digital goods or services have been delivered, they cannot be returned or reused.

For example, if you purchase a PlayStation game CD key and install it, you cannot legally return the game because the key has already been used. The same principle applies to digital goods and services such as likes, followers, views, or other digital marketing services.

We understand that circumstances may arise where you may want to return or cancel your order, but unfortunately, we cannot accommodate these requests once an order has been placed and the digital goods or services have been delivered.

It is important to carefully review the details of your order and ensure that you fully understand the terms and conditions before placing your order. By placing an order with us, you agree to our terms and conditions, including our policy on returns and refunds.

We strive to provide the highest quality digital goods and services to our customers and are committed to ensuring that every order is fulfilled to the best of our abilities. If you have any further questions or concerns about our return policy or digital goods and services, please don’t hesitate to contact our customer support team for assistance.

How do I track my order once the order is placed?

Yes, you will receive email notifications for every step of the order process, including when your order is received, when it is processed, and when it is shipped or delivered. We understand that it is important for you to stay informed about the status of your order, and we strive to provide regular updates to keep you informed.

However, please note that in some cases, email notifications may not be delivered due to various reasons such as incorrect email address, technical issues, or the email being flagged as spam by your email provider. If you do not receive an email notification from us, we encourage you to check your spam or junk mail folder to ensure that the email has not been filtered out.

If you still do not see any email notifications from us, please don’t hesitate to contact our customer support team for assistance. We will be happy to provide you with updates on the status of your order and ensure that you receive the digital services that you have purchased in a timely manner.

We understand that communication is an essential part of the order process, and we are committed to providing timely and accurate updates to our customers throughout the process. If you have any further questions or concerns about email notifications or order status updates, please don’t hesitate to contact our customer support team for assistance.

Are there any discounts or promotions available for bulk orders?

Yes, we regularly offer coupon codes to our customers, which can be used to receive discounts on our digital services. Coupon codes are typically available on our website’s homepage, through email newsletters, or via our live chat support.

If you see a coupon code on our website or in an email newsletter, you can simply copy the code and paste it into the appropriate field during the checkout process to receive your discount.

However, please note that coupon codes may have expiration dates or other restrictions, and they may not be valid for all digital services or products that we offer. It is important to carefully review the terms and conditions of each coupon code to ensure that you are using it correctly and receiving the intended discount.

If you do not see any coupon codes available on our website or in your email, please don’t hesitate to contact our live chat support team for assistance. We may be able to provide you with a coupon code or other special offer that is not currently available on our website or in our email newsletter.

At our company, we are committed to providing high-quality digital services at affordable prices, and we are always looking for ways to help our customers save money on their purchases. If you have any further questions or concerns about coupon codes or discounts, please don’t hesitate to contact our customer support team for assistance.

How can I get in touch with your customer support team if I have a question about my order?

At our company, we take customer support very seriously, and we are committed to providing prompt and helpful assistance to all of our customers. We understand that sometimes you may have questions, concerns, or issues that need to be addressed, and we are always here to help in any way that we can.

We offer a number of different contact methods for our customers, including email, live chat, telephone, and even in-person support. No matter what your preferred method of communication is, we have a solution that will work for you.

If you have a general question or concern that does not require immediate attention, you can contact us via email at any time. Our customer support team will typically respond to your email within 24-48 hours, depending on the volume of support requests we are currently receiving.

For more urgent issues or concerns, we recommend using our live chat or telephone support options. With live chat support, you can connect with one of our customer support representatives in real-time and receive immediate assistance with your issue or concern. Our live chat support is available during business hours and is the quickest way to receive support from us.

If you prefer to speak with a customer support representative over the phone, we also offer telephone support during business hours. Our phone support team is knowledgeable and friendly, and they will do everything they can to resolve your issue or concern as quickly as possible.

If you happen to be in the area, we also offer in-person support at our office location. Our customer support team is always happy to meet with customers in person and help them resolve any issues or concerns they may have.

No matter how you choose to contact us, we promise to provide friendly and helpful assistance every step of the way. We believe that excellent customer support is the key to building long-lasting relationships with our customers, and we are always here to help you in any way that we can.

In summary, we offer a number of different contact methods for our customers, including email, live chat, telephone, and in-person support. No matter how you choose to contact us, we promise to provide prompt and helpful assistance with any issue or concern you may have. Thank you for choosing our company, and we look forward to hearing from you soon.

Why don't you offer PayPal as a payment option?

We understand that PayPal is a popular payment option for many customers, and we appreciate the convenience and security that it offers. However, at this time, we do not offer PayPal as a payment option for our digital services.

One of the main reasons why we don’t offer PayPal as a payment option is because PayPal has strict rules and regulations when it comes to the sale of social media marketing services, such as likes, followers, views, and other similar services. In some cases, using PayPal to purchase these types of services can result in the suspension or closure of both the buyer and seller’s accounts.

We take our business and our customers’ accounts seriously, and we don’t want to put them at risk by offering payment options that may not be compliant with PayPal’s policies. We want to ensure that our customers can purchase our digital services with confidence and without any negative consequences.

Furthermore, while we cannot speak for other sellers, we take our reputation and the quality of our services very seriously. We believe that offering PayPal as a payment option could attract customers who may be looking for cheap, low-quality services from unreliable providers. We prefer to focus on providing high-quality services and building long-lasting relationships with our customers.

While we understand that not offering PayPal may be inconvenient for some customers, we believe that the benefits of our current payment options, including credit cards, bank transfers, and other popular payment methods, outweigh the drawbacks of not offering PayPal.

We also want to caution customers against using PayPal to purchase social media marketing services from other providers. Doing so can result in the suspension or closure of both the buyer and seller’s accounts, and it can also result in a loss of funds. We recommend that customers only use reputable, trustworthy providers who offer compliant payment options.

We are always open to feedback from our customers, and we appreciate your understanding and support as we continue to evaluate and improve our payment options. If you have any further questions or concerns about our payment options, please don’t hesitate to contact our customer support team for assistance.


F A N S O R I A
Berner Straße 71
60437 Frankfurt am Main
Frankfurt am Main (Germany)

+49 (0) 69 60666838

Fansoria was founded in 2016 and has quickly become the market leader for social media marketing services in Europe. With over 6 million orders fulfilled and more than 500,000 satisfied customers, it’s clear that Fansoria is the go-to choice for those looking to boost their social media presence.

Our success is not just due to our exceptional services, but also our commitment to providing outstanding customer support. We understand that our customers have different needs, and we are dedicated to ensuring that we exceed their expectations every step of the way.

At Fansoria, we value transparency and honesty, and that’s why we are proud to display our customer reviews on our website. Our customers’ satisfaction is our top priority, and we use their feedback to constantly improve and innovate our services.

Our team of experts is always researching and developing new ways to help our customers achieve their social media goals. From increasing your followers on Instagram to boosting your views on YouTube, we have the tools and expertise to help you succeed.

So why choose Fansoria? With our proven track record of success, exceptional customer support, and innovative services, it’s clear that we are the market leader in social media marketing. Join the thousands of satisfied customers who have trusted Fansoria to help them achieve their social media goals.

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